Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Top Hat Chimney Sweeps website and the scheduling of chimney, fireplace, dryer vent, and air duct cleaning services. By accessing our website, contacting us, or booking an appointment, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Top Hat Chimney Sweeps provides professional chimney sweeping, fireplace and chimney inspections, gas and direct-vent fireplace service, troubleshooting and diagnostics, chimney and venting solutions, dryer vent cleaning, and air duct cleaning for homeowners in Central Texas. The specific scope, timing, and pricing of any service will be confirmed with you when you schedule an appointment.

3. Scheduling & Appointments

When you schedule service online or by phone, we will work with you to confirm a convenient date and time. Appointment availability is subject to our service calendar and operating hours (Monday–Friday, 8:00–17:00). We reserve the right to reschedule or decline service for locations outside our service area or for requests outside our scope of work.

4. Your Responsibilities

To help us provide safe, effective service, you agree to:

• Provide accurate contact and service-address information.
• Grant our technicians safe access to the chimney, fireplace, dryer vent, or air duct system being serviced.
• Disclose any known conditions, hazards, or prior work that may affect the service.
• Arrange for any pets or occupants that could interfere with the work to be secured before the appointment.

5. Service Outcomes & No Guarantee

We take pride in careful, professional work; however, every chimney, fireplace, and venting system is unique. Our services are based on the condition of your system at the time of service. We do not guarantee that any particular outcome, performance level, or repair need will be identified or resolved, and we are not responsible for pre-existing conditions, hidden defects, or issues we cannot observe or access.

6. Limitation of Liability

To the fullest extent permitted by law, Top Hat Chimney Sweeps and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim related to our services is limited to the amount you actually paid us for the specific service at issue.

7. Website Use

You agree to use our website lawfully and not to misuse, disrupt, or attempt to gain unauthorized access to our website or systems. All content on this website — including text, logos, and graphics — is the property of Top Hat Chimney Sweeps and may not be reproduced without our written permission.

8. Third-Party Links & Tools

Our website may link to or use third-party scheduling and communication tools. We are not responsible for the practices or content of those third parties. Your use of any third-party service is subject to that provider’s own terms and privacy policy.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after a change constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any disputes arising from these Terms or our services will be resolved in the courts located in Williamson County, Texas.

11. Contact Us

If you have any questions about these Terms, please contact us at 512-352-0313 or visit us at 109 E 11th St, Taylor, TX 76574.