Privacy Policy

1. Introduction

Top Hat Chimney Sweeps (“we,” “us,” or “our”) is a family-owned chimney and fireplace service business based in Taylor, Texas. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

When you contact us or request service, we may collect:

• Contact details — your name, phone number, email address, and service address.
• Service information — details about your chimney, fireplace, or venting needs that help us prepare for your appointment.
• Scheduling details — preferred dates and times when you book online or by phone.
• Optional notes — any additional information you choose to provide in the notes field of our booking form.

3. How We Use Your Information

We use the information you provide to:

• Schedule and confirm your service appointment.
• Communicate with you about your service request and any follow-up needs.
• Provide accurate, professional service tailored to your home.
• Maintain records of work performed for your reference and our quality assurance.
• Respond to your questions and provide customer support.

4. Information Sharing & Third Parties

We do not sell or rent your personal information. We may share your information with trusted service providers who help us operate our business — such as scheduling and customer relationship management tools — and only to the extent necessary to provide the services you requested. We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to or a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request that we delete your information, subject to legal and operational requirements.
• Opt out of future marketing or promotional communications.

To exercise any of these rights, please contact us at 512-352-0313.

7. Cookies & Website Analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve the user experience. These tools do not collect personally identifiable information unless you voluntarily provide it through our forms.

8. Children’s Privacy

Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at 512-352-0313 or visit us at 109 E 11th St, Taylor, TX 76574.